Growth
Case Study: Retailer Decreases Labor Cost by Store Traffic Analysis
A luxury retailer with over 40 stores in the U.S. and Canada had falling sales with shrinking margins. The store staff performed a variety of selling, stocking and management work with various levels of performance.
Talent
A Bridge to Somewhere: Hidden Costs of Salesforce Turnover
Are you ignoring the impact and cost of sales turnover in your organization? t’s no secret that historically highly leveraged sales jobs have significant turnover levels and today’s job market has put an extra premium on sales talent.
Talent
Case Study: Fashion Retailer Improves Customer Interaction and Redesigns labor model
A $5B Retailer was experiencing relatively flat sales growth. Though declining store traffic played a small role in the issue, the stores themselves had improper floor coverage, particularly around peak hours.
Talent
Case Study: Global Profitable Growth for Plastics & Resins Company
A $2B plastics and resins company operating in more than 30 countries had recently reorganized around its three major business units. The reorganization made it crucial for the company to align its global sales organization around its new business...
Growth
Case Study: Retailer Changing Its Customer Experience
With the creation of new sales associate roles and different expectations on how to serve its customers, a leading luxury department store looked to redesign the incentive compensation plans for its large store employee population.
Growth
Case Study: P&C Insurer improves profitability and productivity of its agencies
An insurance company historically allowed its agencies to manage themselves with no formal succession plan structure. The company needed to bring more consistency in how it allocated its sales force to better serve its customers through...