Susanna Mlot, Partner
As a thirty-year consultant and healthcare executive, Susanna has partnered with clients to enable their achievement of excellence in execution and building capabilities in the critical pathways to profitable growth. Susanna’s expertise includes change management, strategy development and articulation, organization design, and workforce planning and development.
Experience
Prior to co-founding Axiom Consulting Partners, Susanna was with Restructuring Associates, Inc., an organizational change consultancy based in Washington, D.C. She began her consulting career at Sibson & Company in 1988 where she became a Senior Consultant and Partner. Prior to consulting, Susanna held positions in banking with First Wisconsin (now US Bank) and General Mills in Human Resources.
Notable Achievements
- Talent & Organization Transformation: Susanna has served as interim Chief Human Resources Officer of a major academic medical center. In addition to oversight of core functions to support over 13,000 team members, she led implementation of a transformational service delivery model; addressed escalating clinical vacancy rates to support labor optimization; and oversaw two major compliance initiatives that achieved record-level completion rates.
- Organization Transformation: among numerous culture and business transformation engagements, served as lead consultant over eight years in an historic change initiative in health care, involving 100,000 physicians, unionized employees, and managers in the nation’s largest not-for-profit healthcare system. Susanna was recognized by the U.S. Secretary of Labor for her contribution to that work, and was included in seminal research conducted by Thomas Kochan of MIT.
- Strategy Development & Articulation: established the strategic platform for profitable growth through acquisition for a prominent regional banking organization, including a three-year program that yielded a 40% increase in assets, increasingly higher levels of employee engagement and value-added work, and deeper leadership capabilities and bench strength. Strategy assessments and leadership development for family businesses are a specialized practice area for Susanna.
- Organization Design: developed a high-performance plant design for a Fortune 50 high technology company that ultimately became its global manufacturing model; conducted whole system work design for the U.S. plants of a global consumer products company.
Publications & Affiliations
Susanna has been published and quoted in the business press including US News & World Report, The Journal for Business Strategy, Perspectives: Journal of Labor and Employment Relations Association, Workspan, and Compensation & Benefits Review. She has been a speaker and trainer for various industry groups and associations including the Conference Board of Canada and the Federal Mediation & Conciliation Service.
Education
Susanna earned her M.B.A. from the J. L. Kellogg School of Management at Northwestern University. She received her B.A. from Princeton University and was then awarded a Princeton-in-Asia teaching fellowship. She spent her fellowship as an instructor at International Christian and Meiji Universities, and as a language consultant and actor with NHK-TV in Tokyo, Japan.
Personal Note
Everything in moderation… including moderation.